GENERAL

  • Does Oaten’s offer Australian-made furniture?

    Yes, we proudly stock a range of Australian-made furniture, including lounges, recliners and dining settings.

  • What fabrics and leathers are available at Oaten’s

    We offer a wide selection of fabrics and leathers, from durable everyday options to premium finishes. Our team can guide you through swatches in the showroom so you can find the right look and feel for your home.

  • Does Oaten’s offer custom-made furniture?

    Yes, selected ranges can be customised to suit your style and space. Speak with our showroom team to explore made-to-order options.

  • Do I need to make an appointment to visit the showroom?

    No appointment is needed – just drop in during our opening hours. We’re open Monday to Friday 9am-5pm and Saturdays 9am-12pm. Our team will be happy to welcome you.

  • Can I buy stock off the showroom floor?

    Yes, in-stock items can be purchased directly from the showroom floor for immediate delivery or pickup.

  • Can I take samples home to test colours and fabrics?

    Absolutely. You’re welcome to borrow fabric, flooring and window covering samples to see how they look in your own space before making a decision.

  • Do you have Jaycar products in stock?

    Yes, we keep a range of Jaycar products in store. If we don’t have what you need on the shelf, we can order it for you – most items arrive within 1–2 weeks.

PAYMENT

  • What payments does Oaten’s accept?

    We accept all major credit cards, EFTPOS and cash. Finance options may also be available – ask our team for details.

  • Can I pay for my order on delivery?

    Final balances are generally paid before delivery. If you’d like to discuss payment timing, our team can advise on the options available.

  • What deposit is required when placing an order?

    A deposit is required to confirm your order. The exact amount may vary depending on the product and supplier — our team will let you know at the time of purchase.

  • How do I make payments on my order?

    Payments can be made in-store, over the phone or via bank transfer. We’ll provide clear instructions when you place your order.

  • Can I take samples home to test colours and fabrics?

    Absolutely. You’re welcome to borrow fabric, flooring and window covering samples to see how they look in your own space before making a decision.

DELIVERY

  • Where do you deliver to?

    We deliver from Tweed Heads down to Coffs Harbour, and out to Tenterfield and Woodenbong, covering the wider Northern Rivers and surrounds.

  • Will you remove my old appliance?

    Yes, we can remove old appliances when we deliver your new one. A fee applies for this service.

  • Will Oaten’s notify me prior to my delivery?

    Of course! We will inform you once the furniture is received into our warehouse and we will then endeavour to find a suitable day for delivery to your home.

  • Will the delivery team assemble my furniture?

    Yes, our delivery team will assemble your furniture, place it in your chosen room and remove the packaging.

  • What happens if I’m not home when my furniture is delivered?

    If no one is home, we’ll need to reschedule your delivery. Please note a second delivery fee may apply.

RETURNS & CARE

  • Can I return or exchange an item if I change my mind?

    Because most of our products are ordered specifically for you, we are unable to offer refunds or exchanges for change of mind. Our team can help you choose confidently in the showroom to ensure you’re happy with your selection.

  • What if my product is faulty or damaged on delivery?

    If your item arrives damaged or develops a fault, please contact us straight away. We’ll work with the supplier to repair, replace or resolve the issue in line with Australian Consumer Law.

  • Who do I contact if there is a problem with my purchase?

    Please contact our store directly by phone or email (see our Contact page). Our team will guide you through the process and ensure the issue is resolved quickly.

  • How long do I have to report an issue with my product?

    We recommend you check your purchase as soon as it arrives. Any issues should be reported within 48 hours of delivery to ensure a quick resolution.

  • Who do I contact about a return or warranty claim?

    Please reach out to our team and we’ll guide you through the process.

  • Do you offer product care kits or guides?

    Yes. We stock official Stressless and IMG care kits in store, and provide care guides for other brands such as Molmic. You’ll also find links to brand care guides on our Care page.